LOVE IT!

I bought this straightener (the 1 inch) after my CHI turbo broke on me after 5 months. The sedu works just as well on my hair as the chi did, and it feels a lot smoother on my hair than the CHI. My first Sedu broke on me after 5 months as well, but I had saved my receipt this time and had a free 1 year warranty from the website I bought it at. I had to pay shipping to send the broken one in and I believe a 10 dollar check. That's the only reason i put 4 stars instead of 5. But they sent me a new one and I have had it for almost a year with no problems! I don't see why you would need to touch the outside of the plates. I use one hand to hold the piece of hair and the other on the handle of the sedu. Oh and i forgot..it is super light weight! did i mention that i love this product?? =)